What is 211?

211 is a regional service available in all Wood Buffalo communities: Anzac, Conklin, Draper, Fort Chipewyan, Fort Fitzgerald, Fort MacKay, Fort McMurray, Gregoire Lake Estates, Janvier, and Saprae Creek Estates.

211 is an easy-to-remember, three-digit telephone number that connects callers to a full range of non-emergency social, health, community and government services.  It is free, confidential, multilingual and available 24 hours a day.

Everyday someone in Wood Buffalo needs help finding services. Faced with a complex maze of phone books, help lines and directories, people often don’t know where to turn. A single call to 211 eliminates all this confusion. A call to 211 connects clients with information about, and referrals to, human services for everyday needs and for crisis situations. 

Components of the 211 System

211 consists of two components: the telephone service and a large, comprehensive database that supports it. Both components provide single point of access to information. 

Benefits of 211

The communities of Wood Buffalo will derive far reaching benefits from 211. These benefits will be felt by individuals, families, service providers, local governments, businesses, corporations, community planners. 

The benefits to community include:

   Support for the social profit sector
   Emergency preparedness
   Support to Wood Buffalo’s aboriginal and rural population
   Support to immigrants and newcomers arriving in Wood Buffalo
   Improved access to services to the public
   Using public resources more effectively
   Tracking call patterns to inform community planning
   Resource tool supporting human service workers


Visit http://www.ab.211.ca for further information.